Set up Ringotel Softphone Extension

Ringotel is a softphone application that allows users to make and receive calls using their NexusUC extension from a mobile device or computer. Setting up Ringotel requires linking a user account to the extension and activating the Ringotel license.

1. Navigate to Accounts → Extensions.

   

2. Click on the extension you want to set up and check whether a user is attached to it.

   

3. If no user is attached, navigate to Accounts → Users and create a new user with the same extension number (e.g., 100).

   

4. Click +ADD to create a new user.

   

5. Fill in the following details:

   Field	Description
   Username	Can be the same as the extension number
   Password	Must contain 12 characters (numbers, lowercase & uppercase)
   Email	Email address where Ringotel credentials will be sent
   Status	Set to Available
   First Name & Last Name	User's name (if required)
   Groups	User group assignment. Select "admin" for admin rights if needed.

   

6. Click Save to create the user.

   Result: The newly created user will appear as shown below.

   

7. Navigate back to Accounts → Extensions, click on the extension, attach the user from the dropdown, and click +ADD to save.

   

   Once the user is attached:

   

Activating Ringotel

1. Navigate to Applications → Ringotel Softphone.

   

2. Click ADD ORGANIZATION to add a new Ringotel domain on the Ringotel server.

   Note

   This step is only required for new domains.

   

   The new Ringotel softphone extension record:

   

3. Tick the checkbox next to the extension and click ACTIVATE USERS to activate the Ringotel license.

   

4. The Ringotel extension license is now Active, and credentials will automatically be sent to the specified email address.

   

5. If credentials don't arrive, tick the checkbox and click RESET PASSWORDS to resend them to the email.